Kesher Frequently Asked Questions (FAQ)

How do I create a Kesher account?

Select Sign Up, enter the required information, verify your email address if prompted, and follow the on-screen instructions to complete your account setup.

I forgot my password.

What should I do?

Use the Forgot Password option on the sign-in page and follow the recovery instructions sent to your registered email address.

Can I change my username?

Yes.

If username changes are supported for your account, you can update your username from your account settings, subject to availability and platform rules.

How do I change my profile picture?

Open your profile settings, select your current profile picture, upload a new image, and save your changes.

Can I delete my account?

• Yes.
• If account deletion is available, you can request deletion through your account settings.
• Certain information may be retained where required by law or for legitimate operational purposes.

How do I upload a video?

Go to the Upload page, select your video, complete the required information such as the title and description, choose a thumbnail if applicable, review your settings, and publish when you're ready.

Why is my upload taking a long time?

Upload speed depends on your internet connection, the size and quality of the video, and current network conditions.

Can I edit a video after publishing?

Depending on the available features, you may be able to update information such as the title, description, thumbnail, visibility, or other settings after publishing.

Can I delete one of my videos?

Yes.

You can remove videos you have uploaded through your channel or creator management tools.

How do I subscribe to a creator?

Visit the creator's channel and select Subscribe to receive updates when new content is published.

How do I unsubscribe?

Visit the creator's channel again and select the unsubscribe option.

Can I organize videos into playlists?

If playlists are available, you can create and manage playlists from your account.

Can I edit my comments?

If supported, you can edit or delete your own comments through the comment options.

How do I report a comment?

Select the available report option next to the comment and choose the most appropriate reason.

Why am I not receiving notifications?

Check your notification settings within Kesher and confirm that notifications are enabled on your device or browser.

Can I customize notifications?

Yes.

Notification preferences can usually be managed through your account settings.

What is Kesher Shield?

Kesher Shield is Kesher's security framework designed to help protect accounts and strengthen platform security through features such as account protection, security monitoring, and recovery tools.

How can I improve my account security?

Use a strong password, keep your recovery information up to date, protect your devices, and review your account activity regularly.

How do I report a video or user?

Use the report option available on the content or profile and provide accurate information to help our review process.

What happens after I submit a report?

Reports are reviewed according to Kesher's moderation processes.

Not every report results in enforcement action, but every report is evaluated based on the available information.

What is Kesher Premium?

Kesher Premium is an optional subscription that may provide additional features and benefits.

Available features may change over time.

How do I manage my subscription?

If Premium is available, you can manage your subscription through your account settings or the payment provider associated with your purchase.

Videos won't play.

Try refreshing the page, checking your internet connection, updating your browser or app, or clearing cached data if appropriate.

The website is slow.

Ensure you have a stable internet connection, close unnecessary browser tabs, and verify that you are using a supported browser.

I'm experiencing a bug.

Use the Report a Bug option if available and include as much detail as possible, including screenshots or steps to reproduce the issue.

If you need additional assistance that is not covered by the Help Center or FAQ, contact Kesher Support through the official support options available on the platform.

Our documentation is regularly updated as Kesher grows, so check back for new guides, tutorials, and answers to common questions.